Billtrust Delivers New Capabilities with Upgrade to Their CustomerCare Portal
Payment Interface and Support Tracking Edition Provides Powerful New Tools for Businesses
HAMILTON, NJ – (March 22nd, 2012) – Billtrust, the premier provider of outsourced billing services, today announced a new release to the company’s CustomerCare portal. The latest edition provides billers with an intuitive payment interface and enhanced support tracking capabilities.
CustomerCare is a web-based portal offered as part of Billtrust’s CompleteBilling service. It is used extensively by Billtrust’s customers to manage their billing and payment needs, and to track their billing files and invoices from processing to delivery. The portal has brought tremendous value to Billtrust customers, enabling them to provide outstanding customer service. The new payment interface allows Billtrust clients to accept ACH or credit card customer payments via an easy-to-use payment screen where users can select individual bills.
Billtrust uses advanced technology to ensure a safe, secure online environment and is both PCI Level 1 compliant and SSAE16 audited. Billtrust customers who participated in a pilot program for the CustomerCare upgrade are enthusiastic about the new edition’s enhancements.
“The payment interface brings even more efficiency to our Accounts Receivable team,” said Debbie VanderClute, Systems Implementation Manager, Allied Building Products. “These types of systems are important to us at Allied as we continue to look for ways to improve the credit and collection process.”
The new CustomerCare edition also empowers customers with a robust support tracking feature where tickets can be quickly submitted to the Billtrust Customer Service team. Customers also have instant access to existing tickets to modify requests or check case status in real-time. A comprehensive knowledge base provides relevant answers to common inquiries and offers issue-specific solutions from the Billtrust team and client community.
“Billtrust is committed to transforming billing operations and customer support with cutting edge tools and technology,” said Bob Hinkle, Vice President, Product Management and Strategy. “The latest CustomerCare upgrade expands the toolkit we provide to our clients to enable faster collections and more rapid issue resolution.” To learn more about Billtrust and the CustomerCare portal, please visit billtemp.wpengine.com.
Headquartered in Hamilton New Jersey, Billtrust is the premier provider of automated invoice-to-cash solutions. Billtrust integrates three key areas of the invoice-to-cash process: presentment, payment, and cash application, helping its clients connect with their customers and cash while strengthening their revenue and cash flow. Working with more than 1,200 North American businesses across B2B and B2C markets, Billtrust’s comprehensive offerings help its clients solidify customer relationships, increase productivity, improve cash flow, and seamlessly migrate to electronic channels.