Billtrust Releases OBP Version 10, Adds New Features To Help Customers Migrate To eBilling
Newest Version of Online Billing & Payment (OBP) Platform Includes 15 Enhancements That Ensure Easier Use, Better Response and More Flexibility
HAMILTON, NJ – August 7th, 2012
Billtrust, the premier provider of outsourced billing services, today announced the availability of OBP 10 (Online Billing & Payment Version 10), the newest version of its top-ranked online billing platform. OBP 10 facilitates the landmark shift to eBilling for consumers by introducing convenient new services available online and through smartphones, while also providing powerful new flexibility for billers to support the payment process. Tailored to the billing needs of key business-to-consumer markets such as utilities, municipalities, newspaper/media, and waste management, OBP includes more than 15 enhancements that improve the user experience and increase the efficiency of the Accounts Receivable process. Leading the new features are the following:
Account Linking—With Version 10, OBP users can link multiple accounts together for easier viewing and paying, without having to login to each account separately. Account linking is a major source of convenience for customers who manage multiple accounts with the same biller, such as property management firms paying utilities on multiple properties or parents paying their children’s accounts. This is also helpful for customers who receive multiple charges (e.g., property tax, water and electricity) from a single biller for different accounts, such as a municipality that bills property and other taxes as separate bills.
Payment Reminders—Billers can now send payment reminders to OBP users before and/or after the payment due date to help drive increased on-time payment.
New Payment Options—OBP 10 allows billers to setup a range of different payment scenarios to meet the needs of their receivables process. For example, billers can require all payments to be made in full (no short payments), while others may allow payments of any kind (e.g., short payments or over payments). Enhancements were also made to many of the payment reports available in Billtrust’s CustomerCare portal which can be accessed 24/7 by the biller. The reports provide a deeper level of auditing into the payment activity occurring through OBP.
“We place a high priority on offering our customers the highest level of customer satisfaction. This includes how they view and pay their bills,” said Mary Melone, Customer Service Manager/Circulation for The San Diego Union-Tribune. “Our upgraded OBP site has received positive feedback both internally and externally and has already resulted in increased eBilling adoption for us.” “Companies of all kinds and in all industries, whether B2B or B2C, are learning the value of online bill payment. The release of OBP 10 will make it easier for any consumer biller’s customers to move to paperless billing and make payments electronically,” said Bob Hinkle, Vice President of Product Strategy for Billtrust. “With OBP 10, the financial and operational benefits of online billing and payment are increased measurably.”
Headquartered in Hamilton New Jersey, Billtrust is the premier provider of automated invoice-to-cash solutions. Billtrust integrates three key areas of the invoice-to-cash process: presentment, payment, and cash application, helping its clients connect with their customers and cash while strengthening their revenue and cash flow. Working with more than 1,200 North American businesses across B2B and B2C markets, Billtrust’s comprehensive offerings help its clients solidify customer relationships, increase productivity, improve cash flow, and seamlessly migrate to electronic channels.