Hologic Chooses Billtrust to Streamline Its North American Invoicing and Statement Capabilities
Women’s Healthcare Leader Uses Billtrust’s Billing Services to Reduce Costs And Further Improve Service to 8,000 Active Customers
HAMILTON, NJ – May 15th, 2012 – Billtrust, the premier provider of outsourced billing services, today announced that Hologic, a leading global provider of solutions directed at improving women’s health, has chosen Billtrust to manage the processing and delivery of its invoices and statements across North America.
Hologic uses many portions of Billtrust’s CompleteBillingTM platform to reduce processing costs, improve collections, and further increase its already strong level of customer service. Based in Bedford, Massachusetts, Hologic is a developer, manufacturer and supplier of premium diagnostics products, medical imaging systems and surgical products dedicated to serving the healthcare needs of women.
Doing business on five continents, Hologic currently serves over 8,000 healthcare industry customers. The company completed the outsourcing of its billing function to Billtrust at the end of 2011, a process that went smoothly, according to Hologic executives. Billtrust’s CompleteBilling service is a diverse, end-to-end solution that includes bill design; delivery via the customer’s choice of U.S. Mail, Email, Fax and Online; Invoice GatewayTM, a service that lets clients download their invoices in PDF and Easy Import files; and e-Adoption, program for migrating customers to an electronic billing delivery and payment channel.
“Billtrust has proven to be a reliable, customer-centric and thoroughly professional business partner,” said Angelo Schmidt, Senior Director of Shared Services at Hologic. “We have been involved with many implementations and I can safely say this project is by far one of the smoothest. We’ve already moved a large number of our customers to electronic bill payment through their e-Adoption program.”
Prior to Billtrust, Hologic was managing the billing process in-house. The decision to outsource was driven by the need for more advanced online presentment and payment technology to meet the needs of their customers, along with an opportunity to reduce their overall billing costs. “Hologic is a perfect example of how companies can become more responsive, more efficient and more profitable through high-quality outsourced billing practices,” said Flint Lane, Billtrust’s CEO.
Headquartered in Hamilton New Jersey, Billtrust is the premier provider of automated invoice-to-cash solutions. Billtrust integrates three key areas of the invoice-to-cash process: presentment, payment, and cash application, helping its clients connect with their customers and cash while strengthening their revenue and cash flow. Working with more than 1,200 North American businesses across B2B and B2C markets, Billtrust’s comprehensive offerings help its clients solidify customer relationships, increase productivity, improve cash flow, and seamlessly migrate to electronic channels.