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The Journal for Credit and Financial Administrators: Chronic Billing Disorder

CREDIT and FINANCIAL MANAGEMENT REVIEW–The billing process is a necessary part of any business operation. But as business processes have become more complex and specialized, billing has lagged behind. The lack of awareness and understanding about billing has led to unhealthy business practices that we now refer to as Chronic Billing Disorder, or CBD. CBD negatively impacts all aspects of the billing process but chiefly the three C’s: cost, cash flow, and customer relationships …Read More

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