Case Studies

Get an in-depth look at how Quantum Payment Cycle Management has helped our clients transform their invoice-to-cash process and improve their customer experience with our case studies.

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Behler-Young Company

The team at Behler-Young Company reduced the time for applying payments from 20 minutes to less than 5 minutes with Billtrust’s Payment Cycle Management.

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Acushnet Company

Acushnet chose Billtrust, the leader in Payment Cycle Management, to help streamline the invoice-to-cash process, resulting in time and cost savings.

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Clyde Companies

Clyde Companies Sunroc and Geneva Rock reduce costs and inbound customer service calls with Billtrust.

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PDI

PDI realizes a 54% electronic adoption rate, lowers costs and increases overall customer satisfaction.

Mayer Electric Supply
Mayer Electric

Mayer Electric increases electronic adoption to 52%, speeds cash application and increases cash flow with Invoice Central.

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ThyssenKrupp

The Hackett Group dives into the results in a case study around adopting electronic invoicing, tracking of invoice receipt, email, Web portal and EDI functionality.

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Penn Waste

Penn Waste converts 23% of customers to electronic invoicing, lowers costs and reduces customer service calls with Invoice Central.

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Onesource Water

Onesource Water chose to work with Billtrust to centralize an invoice-to-cash process as the company grew both organically and through acquisitions. The results–increased scalability, lower DSO and better customer service.

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Saint-Gobain

Saint-Gobain increased customer service productivity and reduced costs by over 50% versus their previous billing provider while integrating seamlessly with their ERP system, QAD.

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Chiquita

Chiquita Brands uses Billtrust because they understand the unique billing needs of manufacturers and can handle paper and electronic bill delivery, including online presentment and payment.

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Oldcastle

Oldcastle streamlined their billing process from a back office operation to an advanced electronic invoice delivery model.

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Uline

Uline exceeded its goal of an 80% pre-exception handling line item match rate to 90%. It also repurposed 50% of its cash application staff while reducing posting time.

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S.W. Anderson

S.W. Anderson integrated with the Billtrust platform in one month and immediately saw less errors on bills, faster delivery, and quicker payments.

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PC Connection

PC Connection reduced lockbox keying fees by $48,000 a year, while improving posting timeliness and customer service by streamlining the cash application process.

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IDEXX

IDEXX consolidates billing and eliminates overlapping efforts; slashes billing costs.

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Avnet

Avnet Boosted the efficiency of exception handling by more than 25 percent while maintaining the same operation costs. It also eliminated costs associated with the capture of detailed remittance data while achieving one-day cash application cycles.

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Torrco

Torrington Supply removes hassles and inaccuracies in billing; facilitates growth.

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Action Environmental Services

Billtrust helps environmental specialist, Action Carting, transition off paper and on to electronic.

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Los Angeles News Group

Los Angeles Newspaper Group reduces subscriber billing costs while enhancing customer service.

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Granite City

Granite City Electric drives significant e-Adoption through the implementation of Billtrust’s best practices.

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Medela

Medela increases eAdoption by 57% and dramatically cut costs.

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Pitt Ohio

Pitt Ohio doubled its check processing rate in the first six months and reduced 60% of its FTE resources required for cash application.

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Command

Command reduced its FTE requirements for cash application by 75 percent and migrated customers toward eletronic payments.

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YRC

YRC increased auto posts by 21 percent and reduced bank keying fees by $60,000 per month.

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US Foods

US Foods eliminated 100 percent of bank lockbox entry costs and reduced order-to-cash operating costs by 40 percent.

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Southeastern Freight Lines

Southeastern Freight Lines reduced its FTE count from 8 to 3 in its cash application department and reduced remote deposit capture fees by $86,400 annually.

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Wesco

Wesco slashed its cash application staffing requirements in half, while acquiring 4 new operating companies.

“Before Billtrust, we had five people touch one invoice on a daily basis… it could be 1-2 days before that invoice left our building. By going to BIlltrust and having our customers go electronic, they get the invoice before midnight the day they bought the product. That process has been shrunk down to hours.”

Dawn Brekke
Accounting Manager,
Behler-Young Company

Video Testimonial Thumbnail: Pete Misiewicz From Thos. Somerville Co.

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