Product Support: Helping with the adoption of AR solutions

How best to reach support

We offer support in a variety of ways. See our recommended steps below to get your questions answered as quickly as possible.

Use your product portal for fastest support

Logging into your product portal and entering a ticket is the fastest way to get the support you need. Utilize the links below to get started.

No access to your portal? Use our new online form

If you don't have access to your product portal, we have a new online customer support form to get the help you need. Contact support to enter a ticket.

Product Portal Mockup with support icons

Our Customer Support group is happy to work with you directly to answer any production questions you may have. We’re available from 8 a.m. to 8 p.m. EST, and can be reached via:

Submit a formal request using the helpful links below;
Or, if you don't have access to your product portal, you can enter a support ticket using our new customer support request form.

Every Billtrust customer is assigned a sales account manager to work with regarding any of your product needs. Unsure who your Account Manager is? Reach out to Customer Support for assistance.

Our knowledge base can be accessed within each product portal, and offers a wide range of product information, tutorials, and release notes. You can also explore our Billtrust Education site.

Please contact your supplier directly if you require assistance related to supplier web applications, bill contents or the status of your payments.