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CDW

Leading technology solution provider finds massive savings with automated AR solutions

Outcomes

$2M POSTAGE SAVINGS
Achieved

80% DIGITAL INVOICE PRESENTMENT
Achieved

79% STRAIGHT-THROUGH PROCESSING RATE
Achieved with machine learning

12K ADDITIONAL PAYMENTS 
Matched monthly with machine learning

IMPROVED FLEXIBILITY
For customer payments

The Challenge

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company with multinational capabilities, CDW was founded in 1984 and employs over 11,000 people. They support a diverse customer base of over 250,000 organizations. 

As the company continued to steadily grow, it became clear that they needed a solution to meet the different billing preferences of their customers. CDW was mailing millions of paper invoices each year (over 300,000 a month) with only 3% delivered electronically. They knew that if they were going to continue to scale, they needed to offer diverse options for invoicing as well as streamline internal process efficiencies.

The Solution

In 2010, CDW implemented Billtrust Invoicing, which provides digital invoicing options for customers while handling the inefficient process of physically mailing invoices. Billtrust also offered the services of their eSolutions Team to help transition customers over to electronic invoice delivery. Following the success of Billtrust Invoicing, they implemented Billtrust Cash Application to improve the accuracy of processing electronic payments with its machine learning technology. In 2020, CDW partnered with Billtrust again to automate their virtual card capture processes through the Billtrust Business Payments Network (BPN), which will save them even more time with processing payments.

“It’s been amazing to see how much we’ve grown together and continue to find new avenues for efficiencies. Between our savings on postage and increasing our straight-through processing rate by 20% – Billtrust truly helps us do more with less.”

Jason Housinger,
Director of Credit, CDW

The Results

For a decade now, CDW and Billtrust have worked together to tackle their payments complexities and automate their order-to-cash process. In the beginning, they were only sending 3% of their invoices electronically – now that number is 80% and continues to grow. In that time, they have saved more than $2 million in postage as more of their customers transition to electronic invoicing. When it comes to applying the cash from electronic payments, Billtrust Cash Application brought their straight-through processing rate up from 58% to 79%, matching an additional 12,000 in payments each month. Since customers are receiving invoices sooner and they have higher accuracy with cash application, they’re getting paid faster, even as they scale.   

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