Clyde Companies

The Challenge

Together with Geneva Rock and Sunroc, Clyde Companies is committed to exceeding expectations by providing quality construction materials and unmatched service to municipalities, state agencies, professional contractors and DIYers across the Intermountain West region.

For Sunroc and Geneva Rock, printing invoices and processing customer payments was a difficult, chaotic process. The cost, labor and time that it took to print, send and organize paper invoices in house increased exponentially as both Sunroc and Geneva Rock expanded. Countless hours were spent re-sending duplicate invoices while answering customer service calls. In addition, customers often paid by mailing in checks, making it difficult for the Clyde Companies to quickly match payments to outstanding invoices and accelerate the cash flow.

The Solution

Geneva Rock and Sunroc both chose to partner with Billtrust because of their solutions’ ability to seamlessly migrate customers to new electronic invoice delivery and payment channels. Billtrust’s automated AR solutions have proven to decrease inbound customer service calls, freeing up Sunroc and Geneva Rock employees for more valuable projects. Now that they both use Billtrust, their customers enjoy the freedom of paying with convenience.

“Being able to see invoices online has helped free up our employees as well as help our customers find and pay invoices easily.”

Amy Donahoe,
Accounts Receivable Manager, Clyde Companies

The Results

Since starting with Billtrust’s electronic adoption team in March 2015, both companies have seen efficiency skyrocket while costs have plummeted. Geneva Rock increased customer electronic presentment from 57% to 79%, while Sunroc has grown electronic presentment from 50% to 74%.

They have also seen a rise in all forms of electronic payment options. Before Billtrust, only 1% of customers chose electronic payment options, but today Geneva Rock stands at 23%, with Sunroc leading at 24%.