| Billtrust eCommerce | Competition | |
| Truly Holistic | A real holistic product in that everything we sell is developed by us and supported by us in the USA, backed by the resources of Billtrust. | Typically a combination of third-party products, making it difficult to resolve issues or receive good tech support and requires licensing with multiple software providers. |
| Industry- Focused | Leverage years of skills, experience, and proven success with distributors and manufacturers. We truly understand the unique needs of wholesale. | Neither retrofitted B2C solutions nor ERP developed solutions can handle the ever changing complexities of wholesale distributors and manufacturers. |
| Long-Term Viability | Chosen exclusively by the largest buying group, IMARK (1500 members), as their eCommerce and PIM provider. | If affiliated to any buying group, how long and how many customers? If not, why not? |
| Value Proposition | Three tiers of solutions so you can pick the price point that works for your budget. | Either over-priced and they remove features to bring their price down or underpriced and they don’t provide a long term solution to build on. |
| Technology | Leader in cloud technology for eCommerce: AWS EKS (Kubernetes) on a Java / Linux platform for speed, scalability, reliability and constant updates. | Usually ASP.net on a Windows platform, locking you into a fading Microsoft technology. |
| Order-to-Cash | Part of a complete Order-to-Cash platform. Ready to automate 1000’s of invoices and online payments. | Not connected to the rest of your AR process. |
| Integration | Integrated tightly to the leading ERP solutions to streamline order fulfillment, workflow and account management. No duplication of work outside the ERP. | Poor integration means inconsistent data, manual order processing and account management, and a poor customer experience. |
| Support | Project management, live training, self- guided resources, dedicated client success manager, quarterly business reviews, and data analytics all via Billtrust eCommerce. | Unresponsive, slow, may require multiple support personnel from different companies (or even other countries) |
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