Put AI to work on routine buyer emails. Free your collectors’ time.
Collectors shouldn’t live in the email inbox. The Collections Email Responder frees their time to work on the accounts that release trapped cash.
Fewer emails. More time to collect.
Routine buyer emails follow predictable patterns. Answer them automatically using the Collections Email Responder with emails written in your collectors’ own voices. With a lighter inbox, collections teams can stop answering the same 10 questions and focus on debt recovery.
Explore the Collections Email Responder
Respond the moment emails arrive.
Routine requests, answered
Common inbound requests are answered automatically, so collectors no longer need to resend invoices or confirm payments by hand.
Replies in your voice
Every reply goes out in the assigned collector’s name and in their own voice, so the buyer sees the same contact they always have.
Focus on the complex
With routine email off their plate, collectors can focus on the work that needs human judgement and personalized service.
Late payments avoided
Get customers what they need to pay their bills on time — so a slow reply never turns into a late payment.
Handle 6 different situations
Every email is classified by type: invoice request, invoice clarification, payment verification, promise to pay, dispute, or payment plan.
You’re in control
Turn on auto-reply features for every request type, or only the ones you choose. You stay in control of what gets automated.
A full record of every reply
Every inquiry classification, reply, and automated send is logged and traceable, so managers can see email volumes and how customer service is being handled.
Much more than an auto-responder
Collections Email Responder is powered by Insights360, Billtrust’s intelligence layer. It analyzes the invoice history, aging buckets, account status, and uses the collector’s own voice, so each reply sounds as if it was written by your collector.
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Frequently asked questions
What is the Collections Email Responder?
Collections Email Responder is an AI feature in Billtrust’s Collections solution. It classifies inbound buyer emails across six different request types, then answers the routine ones automatically in the assigned collector’s name and voice, so a simple request does not sit in the inbox for days, slowing buyer payments.
Does it require additional setup?
Setup is light. Turn the feature on with a master switch, then choose which of the six request types it handles. You can start by automating one request type and add more over time as confidence with the tool grows.
Can it send emails without my team's approval?
Only when you allow it and only when it meets a specific threshold designed to flag inquiries that may require human-lead response. Anything below the threshold waits for a collector’s review and approval. You control which request types send automatically, and every automated reply is logged, so managers can see how customer service is being handled.
Is there an extra cost for the Collections Email Responder?
No. It is included for all Billtrust Collections customers at no additional cost.
Whose name do the replies come from?
The assigned collector’s name. Each reply goes out in their name, written in their personal voice, so the buyer sees the same contact they have always worked with.
Can managers see what the automation is doing?
Yes. Every classification, reply, and automated send is recorded in the activity log, so managers can see inquiry volume, what was handled automatically, and which inquiries were routed to a collector for human-lead work.