Get the answers you need

Have a question? We’ve got the answers, additional resources and product expertise necessary to support your entire accounts receivable (AR) process. Get in touch with us now and we’ll get you everything you need.

Billtrust Support Employee on phone with customer

We're here to help

Billtrust is committed to ensuring your business – and your customers – have a firm grasp of the robust features of our order-to-cash solutions. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Billtrust solutions.

Frequently Asked Questions

Check out the FAQs for general questions. Still can’t find what you’re looking for? Feel free to call us or enter a support ticket.

Our Customer Support group is happy to work with you directly to answer any production questions you may have. We’re available from 8 a.m. to 8 p.m. EST, and can be reached via:

Customer Support offers an after-hours emergency response channel, and can be reached at 1-855-950-2525 for customer concerns that need a response prior to the next business day.

Every Billtrust customer is assigned a sales account manager to work with regarding any of your product needs. Contact 1-888-580-2455 to access your customer rep.

Our knowledge base can be accessed within each product web application, and offers a wide range of product information, tutorials and release notes – which we update every day.

Please contact your supplier directly if you require assistance related to supplier web applications, bill contents or the status of your payments.

Get Support

Do you have a question on one of our Billtrust solutions? Get answers quickly by using the provided resources.

If you prefer to speak to a representative, feel free to give us a call at 1-855-950-2525.

Prefer to speak to an expert? Give us a call.

Speak directly with a Billtrust expert to get the assistance you need.