IDC 2020 SaaS CSAT Award for Accounts Receivable 

Industry Report

Presented to Billtrust, October 2020

Based on ratings collected in IDC’s 2020 SaaSPath Survey (IDC #US46933620), Billtrust placed in the highest scoring group of vendors serving the SaaS Accounts Receivable (AR) application market and has been awarded IDC’s 2020 SaaS AR Customer Satisfaction Award. 

IDC’s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (Saas) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath survey. SaaSPath is a global survey of approximately 2,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.