Human‑led, AI‑assisted
Agentic VoIP: AI that handles every call — transparently
Double your collections calling capacity
When collectors spend 10-20 minutes on each payment reminder call, isn’t it time to let AI handle their administrative work? Agentic VoIP cuts call time in half, automating steps so your team can stay focused on customer conversations – not paperwork.
Explore Billtrust's Agentic VoIP solution
Watch how human-led conversations combine with AI to drive efficiency and accelerate cash flow.
Save time with AI
Prepare, call, and follow-up in a single pane of glass. Handling calls is easy with intelligent AI-powered workflows that keep the focus on the call.
Never miss a detail
Leveraging agentic AI, live transcriptions and summaries capture key information and document next steps clearly, accurately, and consistently.
Optimize with ease
Call data is centralized, structured, and audit-ready, flowing directly into the Collections Analytics dashboard for transparent performance insights.
Confidence through contextual information
With pre-call insights and centralized data, collectors always know who to call and why. All related documents, missed payment promises, and disputes are in one workspace. No toggling between systems, no guesswork, no surprises.
Agentic AI supports every conversation
During each call, AI transcribes and highlights key commitments. After a call, AI generates a draft summary and next steps, which collectors can review and edit before saving. You stay in control; AI simply removes the manual work.
Visibility for simplified management
Every call is logged, summarized, and tied to outcomes, with a complete audit trail. Managers can easily review summaries, and trends directly in the Collections Analytics dashboard — all without adding administrative overhead.
Empower your people with AI that keeps them in control
Automating collections calls isn’t about replacing people or removing the human touch. It’s about empowering your team members to be more efficient and connect with more customers. With Agentic VoIP, every conversation becomes an opportunity to strengthen relationships, and every interaction becomes an insightful step toward faster cash flow.
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Frequently asked questions
Does Agentic VoIP replace my collectors?
No. Agentic VoIP is “human-led, AI-assisted.” It handles administrative tasks like transcription and summarization so your collectors can focus on the conversation and strategy.
How does Agentic VoIP integrate with Billtrust Collections?
It is a native, embedded feature. You place internet-based calls directly within the Billtrust Collections interface — no need to toggle to a separate phone system.
Is the call data auditable?
Yes. Every step is auditable. Recordings, transcriptions, and summaries are logged centrally, ensuring managers understand exactly how and why information was captured.
What happens after a call is finished?
Agentic AI automatically generates a draft summary and suggested next steps and/or follow-up tasks. The collector reviews and approves these before they are saved to the system.