~140 hours saved per month
in manual labor
60% increase in virtual card
payments in three years
$11.8M payments processed
in the last three months
Since going live on BPN, Natus has seen a steady increase in payments and dollar volume with zero manual intervention. Over the last three months, Natus processed nearly 3,000 payments valued at $11.8M, 60% of which were made with virtual cards. They have also reduced weekly exceptions to 5-10, which takes only minutes to address where it had previously taken a full day. Also, BPN helped collectors immediately cut their payments processing time in half.
While the immediate results have been a great indicator of success, the Natus AR team continues to see other areas of opportunity. They’ve seen customers’ payments come in significantly faster and been able to reallocate time to more strategic projects. They’ve also gained additional insights, helping them to more accurately predict customer payment behavior.
“BPN has been a great investment for our organization and was one of the smoothest implementations I’ve ever had. Not only has it enhanced our customers’ experience, it has significantly automated our internal processes and empowered our staff to take on other valuable roles.”MATTHEW TINSLEY
SHARED SERVICES ANALYST, FINANCE NATUS
Download this case study as a PDF
This case study is available as PDF for your records, or for easy sharing with your team.