AI-Powered Collections: Introducing Agentic Procedures
The level of delinquency on accounts measures how long a customer balance has been overdue. It is typically categorized by aging buckets like 30, 60, or 90+ days past due. Monitoring delinquency levels helps finance leaders assess financial risk and collection effectiveness, identify trends, and prioritize which accounts need attention. While this common metric is helpful, modern finance teams augment this metric with the Collection Effectiveness Index (CEI) to get a truer picture of their team’s ability to convert receivables into cash.
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