Our Managed Solutions experts are ready to get to work for you.
We’re dedicated to helping you increase the value of your Billtrust solutions by helping you deliver your customers a superior user experience. Whether your goal is increasing customer adoption, updating configuration settings, improving design, enhancing functionality, activating new features or understanding and implementing best practices, our Managed Solutions experts are ready to get to work for you.
We will identify opportunities and solve challenges such as:
- Designing a communication strategy to drive users to your online solution and facilitate the plan on your behalf.
- Updating portal and cash application configuration settings to take advantage of the latest features.
- Optimizing your billing and payments portal for easy payments.
- Converting electronic invoices into electronic payments.
- Training your collections team with a best-in-class professional development program.
- Troubleshooting and eliminating webstore performance challenges to provide an improved user experience that delivers expected results.
We partner with you to evaluate where you are today, understand objectives, uncover areas of opportunity, develop supportive solutions and get to work on making sure you get the full value of your Billtrust solution. We strive to ensure your Billtrust solution delivers the value you expect.
Meet the team that can help turbocharge your results
The Managed Solutions team are experts in helping you overcome solution performance obstacles! Put them to work for you in areas like:
Billing and payments portal optimization
We’ll translate performance data into a customized recommendation that will route invoices more efficiently, optimize configurations and branding and promote your portal to your customers. We’ll do the work so your AR team can minimize stress and increase electronic payments adoptions.
Customers are seeing results, increasing invoices paid through their portal by over 50%.
Increased buyer adoption for online billing and payments
Leverage 10+ years of Billtrust experience driving customers to “go digital.” Our team will design and execute effective, branded email and telephone campaigns that encourage your customers to convert from paper billing and payments to electronic alternatives. Our campaigns have a proven track record of success. Billtrust customers that have worked with our team have achieved an average 97% higher electronic invoicing rate and 20% higher electronic payment rate.
Cash Application optimization
We’ll help you achieve the highest possible match rates with a keen eye to increase accuracy and efficiency. Our match rate experts make use of current cash application production performance data to determine the most effective configuration enhancements. In addition, we’ll evaluate the performance of your current data extraction methods (machine learning/templates), adjust identifier weights for improved performance, create rules/filters to address data anomalies and work with you to address other pain points within your workflow.
Watch your match rates increase along with the value you get out of your Billtrust Cash Application solution.
Enhance webstore performance
We’ll optimize your Billtrust eCommerce solution to boost customer engagement and drive sales. By understanding your challenges and analyzing performance data, we identify areas of opportunity and streamline your customer’s end-to-end shopping experience.
Our team will fine tune configurations and enable new features, taking the onus off of your team. We can adjust configurations on your behalf as your data sources change.
We have the expertise to offer strategic direction, best practices, individual analysis and fully- executed marketing campaigns that shift buyer behavior and drive traffic to your webstore.
Optimize your collections process
Our team will help optimize your Billtrust Collections solution by using industry best practices and system data to increase collections through improved portfolio and policy management. We will analyze individual and departmental effectiveness and recommend targeted campaigns and adjustments designed to reduce delinquency and increase user adoption.
Reduce aging and increase your collections team’s effectiveness
Collecting open receivables should be as straightforward as possible. Our Collections Workshop provides an opportunity for your team to level-up their skills and reduce aging receivables by learning from experienced collectors. With decades of experience collecting and implementing collections software, our experts can help your team implement a customer-centric collections model.
This interactive workshop educates your team on the “art” of collections and covers a variety of topics that assist collectors in cultivating the necessary skills and tools they need.
We can help turn your collections representatives into expert collectors
The ROI of best-in-class AR practices
Billtrust studies indicate how modern AR processes demonstrate the value of our best practices:
- 25% better customer service levels
- 15% faster payments
- 20% more self-service capabilities
- 23% collections improvement
- 12% more organized cash application
Best-in-class AR departments measure success based on customer satisfaction rather than immediate cash flow or DSO. All companies are in different phases of their digital journey, ranging from manual processes to best-in-class automation. Billtrust’s Managed Solutions team of experts can help apply proven methods to move your organization up the scale.