Established in 1928, Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. They turned to Billtrust to streamline their payment processing and have seen significant improvements in efficiency and performance.
Check payments
The biggest challenge for Genuine Parts Company was to reduce the number of check payments they receive companywide. In total, they handle more than 225,000 payments each month.
Fast payment processing
Since their payments portal has been implemented, leveraging Billtrust has reduced their payment posting time to just one day, significantly improving operational efficiency. The Genuine Parts Company stores and personnel in the field are also eager to get their adoption rates up.
“In the day-to-day working with the Billtrust team, they constantly ask us, what can we do to help you next? What can we do to take this product to the next level?”
Drew Terrell, Customer Relations Manager, Genuine Parts Company.
Strong partnership
Genuine Parts Company valued Billtrust’s clear communication and realistic expectations during the implementation process. They are delighted Billtrust understands them and their business.
The ongoing relationship with Billtrust ensures Genuine Parts Company stays ahead with innovative solutions and tailored support. They are looking forward to what the offerings are going to look like, including the ongoing Artificial Intelligence project.
“When we choose a vendor, we aren’t just buying software but buying a partnership.”
Sean A. Smith, Senior Manager, Genuine Parts Company
Ready to streamline your financial operations like Genuine Parts Company? Contact a Billtrust expert today to see how we can help your business grow.
