Webinar: Research on how to optimize collections outreach for better results

New Report Reveals a Growing Interest in B2B Accounts Receivable Automation

New report reveals growing interest in B2B AR automation. Discover key insights on adoption trends and benefits.
datos insights best practices in receivables management report

Share with your network

HAMILTON TOWNSHIP, NJ – November 21, 2024 – A new Datos Insight study finds that 82% of businesses not currently using automated accounts receivable (AR) solutions are interested in adopting them. The study, “Transforming Accounts Receivable: ERP Systems Aren’t Enough”, also concludes that large and midsize corporations need more than an enterprise resource planning (ERP) system and their bank’s treasury management portal to properly manage AR and take advantage of increased customer satisfaction and improved cash flow.

Commissioned by Billtrust, a B2B order-to-cash and digital payments market leader, the study indicates businesses must consider the multiple benefits of a comprehensive AR automation solution beyond ERP capabilities, including increased operational efficiency, improved accuracy, accelerated cash flow, and enhanced customer experience through features like self-service portals and multiple payment options.

“Many businesses are using a combination of ERP and bank treasury management systems to send electronic invoices and receive payments,” said Robin LoGiudice, Strategic Advisor, Commercial Banking and Payments, Datos Insights. “However, these systems lack the capabilities necessary to automate and manage AR tasks. While there is value in having an ERP integrated with your bank for accounting and banking activities, neither is well suited to handle complex AR tasks.”

Key insights from the report include:

  • 75% of respondents who have not yet implemented AR automation plan to do so within two years, recognizing the need to invest in new technology to streamline AR operations.
  • Payment settlement speed (46%), real-time visibility of payments transactions (44%), and integrating payments data into ERP systems (42%) were identified as the biggest gaps in organizations’ payments strategy/processes.
  • 76% of businesses have allocated moderate or significant budgets for improving payment processing.
  • 52% of businesses cited operational and process changes as the biggest hurdles impeding change followed by cost at 45% and IT resource demands at 41%.

“Finance teams are often rightfully cautious about implementing new technologies that may introduce uncertainty or instability into their processes,” said Sunil Rajasekar, Billtrust CEO. “This new research validates that the time is now to embrace comprehensive AR automation solutions that outperform current capabilities by helping teams work more efficiently, get paid faster, and provide a better buyer experience.”

Download the full “Transforming Accounts Receivable: ERP Systems Aren’t Enough” white paper.

Methodology

Datos Insights is a leading global provider of insights, data, and advisory services to the financial services, insurance, and retail technology industries. This report is based on a Datos Insights survey of 1,037 midsize and large organizations with revenue over US$20 million per year conducted in Q3 2024. The report also leverages past Datos Insights research, extensive conversations with industry experts and practitioners.

About Billtrust

Finance leaders turn to Billtrust to get paid faster while controlling costs, accelerating cash flow and maximizing customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world’s leading brands move finance forward with AI-powered solutions to transition from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

Billtrust updates: What's new and next

Frustrated Man Reading Phone Emails
The silhouette of a man with a thought bubble
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Frustrated Man Reading Phone Emails
Blog

Rescuing Collections Teams from the Email Abyss: Automated Collections Software

Collectors are buried in emails, risking your bad debt. Discover a human-centered approach to automation that elevates your team.
Right row purple icon
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
The silhouette of a man with a thought bubble
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
Man Smiling at Computer - 99% of Companies using AI in AR have reduced their DSO
News

AI is Reshaping Accounts Receivable: 99% of Enterprises Report Faster Payments

A new study reveals how AI is transforming AR. See the data on how companies are reducing DSO and scaling without adding headcount.
Right row purple icon
computer screen reflected in woman's glasses
The silhouette of a man with a thought bubble
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
computer screen reflected in woman's glasses
Blog

The State of AI in Accounts Receivable: What Finance Leaders Are Thinking, Doing, and Planning Next 

The payoff of AI? Proven. The risks of falling behind? Clear. Don’t take our word for it. Hear it from the finance leaders using AI in AR every day.
Right row purple icon
Man with curly hair and glasses smiling

Ready to see Billtrust in action?

Use Billtrust to streamline AR and get paid faster while reducing manual work. Discover how our AI-powered solutions can meet your unique needs and enhance your AR operations.

Thank you for contacting us

Thank you for contacting us.A Billtrust rep will be in contact shortly.

Frequently asked questions