Transform Collections Calls with Agentic VoIP
Collections performance metrics are key indicators that measure the success of collectors and their collections efforts within the accounts receivable function. Metrics such as the Collection Effectiveness Index (CEI), Average Days Delinquent (ADD), and Resolution Rate indicate how effectively the team collects payments on overdue invoices and recovers bad debt. Tracking these performance metrics helps finance leaders measure the quality of the collections process and identify areas of improvement.
Interested in more collections performance metrics? Check this guide: The 20 Best KPIs for Accounts Receivable: A Strategic Guide by Functional Area.
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