To be successful in the age of the customer, businesses need to focus on the technologies, systems and processes for winning, serving and retaining customers. Supporting this approach are critical back-office processes, such as accounts receivable (AR).
Billtrust commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Billtrust. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Billtrust on their organizations.
To better understand the benefits, costs and risks associated with this investment, Forrester interviewed one customer with several years of experience using Billtrust Cash Application, Invoicing and Payments.
Forrester’s interview with the customer and subsequent financial analysis found that the interviewed organization experienced benefits of: