After a failed vendor relationship left WillScott finance leaders frustrated with accounts receivable automation solutions, Billtrust stepped in and helped them achieve 96% automation in virtual credit card processing. The result? WillScot achieved productivity gains equivalent to two full-time positions and eased AR team stress by reallocating team members to more strategic work. With leading AI capabilities, seamless implementation, and unmatched customer support, WillScot centralized and transformed their AR operations. Hear WillScot’s Senior Manager of Cash Applications, Becki Hamilton, tell the story.
“When we received the information from Billtrust, it was an astronomical change to our environment, because we went from 100% manual process to 96% automation. We could now alleviate two full-time positions and shift them over into other areas that were more strategic.”
Becki Hamilton, Sr. Manager Cash Applications, WillScot
WillScot had partnered with another vendor to bring in virtual credit card processing capabilities, but unfortunately they “over-promised and under-delivered,” explained Hamilton. After six months into the software implementation, the vendor reported that they could not deliver on WillScot’s expectations.
“When Billtrust came along and said ‘we can help you out’ it was such a huge relief because we were scrambling. We had no idea what we were going to do except add additional headcount — which just did make sense.”
WillScott’s finance leaders found the Billtrust solution very easy to implement.
“I think the AI functionality from Billtrust is exceptional compared to other organizations or partnerships that we’ve had in the past, or even just partnerships that we’ve explored. People say that they have AI functionality. That doesn’t necessarily mean it’s AI functionality to the standard that we’re looking for. I would say that Billtrust is top tier when it comes to AI.”
Becki Hamilton, Sr. Manager Cash Applications, WillScot
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