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EVENT/WEBINAR

Why AI Adoption Stalls: The Trust Gap in Finance

February 25, 2026

1:00 pm

EST

Remote
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AI in finance doesn’t fail because the technology falls short. It fails when finance teams can’t trust the decisions it makes.

Join Billtrust’s guest speaker, IDC, alongside AR leaders and Billtrust customers from SRS Distribution Inc. for a practical, real-world discussion on why AI adoption stalls in accounts receivable—and what it takes to scale automation without sacrificing control, visibility, or accountability.

In this session, you’ll learn how to:

  • Pinpoint the trust gap that slows AI adoption in AR, even when the ROI is clear 
  • Distinguish “black box” AI from glass-box automation with true visibility, auditability, and explainability 
  • Approach AI in a way that keeps humans in the loop while increasing autonomy over time 
  • Pressure-test AI solutions with non-negotiable evaluation criteria, including overrides, audit trails, and measurable ROI 

Accounts receivable sits at the intersection of cash flow, customer relationships, and compliance. That means “move fast and break things” isn’t an option. If your team has experimented with AI but hesitated to scale, this webinar will give you a framework to move forward confidently.

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Speakers

Kevin Permenter
Senior Research Director, Financial Applications, IDC

Kevin Permenter

Charles Edwards
VP of Credit Operations & Head of Credit Operations, SRS Distribution Inc.

Charles Edwards

Leon Zhang
AR/Finance Leader, SRS Distribution Inc.

Leon Zhang

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