Delight your customers with accounts receivable solutions
Make it easy to do business
The payment experience is often your last touchpoint. It often determines whether your customers will buy from you again. In fact, 92% of finance leaders say AR automation strengthens client relationships and boosts retention. Want to build loyalty and keep customers coming back? Turn to Billtrust, the AI-powered AR platform trusted for over two decades to deliver better experiences.
Customer excellence
More customer choices
Give your buyers freedom of choice. Let customers pay how they prefer, through any channel or modality — even your own branded payment portal.
Self-service
Remove friction from transactions. With the Billtrust payment portal, buyers can view, manage, dispute, and pay their invoices easily via multiple ePayment methods.
Invoices their way
Reduce invoice rejections. With Billtrust’s flexible invoicing capabilities, you can automatically format and submit invoices to meet each customer’s specific requirements.
Custom payment policies
Customize your payment policies based on buyer behavior. Configurable rules allow you to segment customers and establish granular terms that are as unique as your customers.
More clients. Fewer disputes.
Minimize payment disputes. Real-time payment updates and automated reconciliation ensure every remittance is closed quickly and accurately.
Faster credit approvals
Accelerate credit evaluations and allocations using data-backed auto-decisioning capabilities that improve your customer experience.
Personalized shopping experiences
Empower your customers with a self-serve webstore and mobile app. Billtrust’s eCommerce solution offers personalized storefronts and customer-specific pricing.
Build customer loyalty
Deliver tailored communications.
Using AI, virtual assistants craft personalized customer communications on behalf of your collectors, accelerating case creation and dispute resolution.
Earn repeat business.
With multiple ways for your customers to reorder their favorite products, our eCommerce solution makes it easy to build client loyalty.
Gain buyer insight.
Gain instant access to payment behavior insights helping you gauge the financial stability of your buyers, stay ahead of potential issues, and make data-driven decisions.
Drive adoption.
Billtrust’s eSolutions offer personalized outreach campaigns to educate buyers and drive digital transformation and portal utilization.
I highly recommend Billtrust because it alleviates administrative burdens, allowing teams to focus on customer service, problem-solving, and company growth.
Karen Singleton, Director of Credit & Shared Services, SPI
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Frequently asked questions
What are the three types of accounts receivable?
They are trade receivables (amounts owed for credit sales), notes receivable (formal written promises with payment terms), and other receivables (such as interest or insurance claims).
How can we ensure customer satisfaction while improving collections?
Maintain clear communication, offer convenient payment options, use professional collection practices, and provide self-service tools to support a customer-centric approach.
What role does customer experience play in AR management?
A positive customer experience, achieved through multiple payment options, clear communication, and responsive support, leads to faster payments and better long-term relationships.