This post was originally published in June 2021 and was updated with additional information in August 2025 to reflect the latest insights on accounts receivable and Billtrust’s invoicing and payment portal.
Today’s buyers expect a digital experience when it comes to reviewing their invoices and making payments. However, many accounts receivable (AR) teams lack the right technology to deliver on those customer expectations. Manual billing and payment processes, like responding to invoice requests or keying in payments over the phone, can mean a less-than-ideal experience for the customer while also draining internal resources.
Billing and payment portals, like Billtrust’s eInvoice Connect, allow buyers to easily view and pay their invoices online using different payment methods. But these digital service platforms must satisfy both buyers and AR professionals. That’s why Billtrust’s payment portal leads the industry. Here’s why you should get to know our solution.
Enhance the Buyer Experience with a 24/7 Self-Service Hub
A frictionless buyer experience should be at the heart of any online payment portal. First and foremost, your platform should be secure and act as a self-service hub for buyers where they can:
- View their account history and see all invoices
- Check the payment status of invoices
- Make payments whenever and however it’s most convenient for them
The more self-service tools, the better. Intuitive features will result in fewer administrative calls for your team and faster payments for your business.
What You’ll Get with the Billtrust Payment Portal
Why Buyers Love It
- A simple snapshot highlights the status of current and overdue invoices
- Bills are grouped according to their age and overdue status
- Initiating payments is easy with a single click
- Payment history is easy to navigate with at-a-glance views
- Buyers can pay immediately 24/7 or schedule payments for later
- Autopay and virtual card payments are also accepted
Why AR Professionals Love It
- With aging invoices front and center for buyers, AR organizations can reduce unpaid invoices and achieve a stronger cash flow
- Billtrust automates invoice submission to over 260 AP portals, ensuring your invoices get where they need to go, in the right format
- PCI DSS compliance is built-in, and invoices automatically comply with global eInvoicing and tax requirements
- Expert-led campaigns encourage your buyers to switch to digital invoices and payments — a database of 13M buyers helps create a targeted approach to outreach
- As a fully brandable portal, Billtrust’s invoicing and payment platform looks like an extension of your website
- Marketing messages are displayed in the portal, highlighting your latest announcements for buyers
- AR managers can identify invoices that have been delivered but not viewed, pinpointing potential payment delays before they impact your collections efforts
- AI analytical models leverage historical payment behavior to forecast payment timeframes with sharper accuracy
A fully brandable invoicing and payment portal boosts buyer confidence.
Handling It All: Payment Options, AP Portals, ERP Systems
While an invoicing and payment portal is crucial, it’s often just one part of the bigger picture. Customers do business through a wide variety of payment methods and channels. While some may prefer to process payments through your AR portal, others insist on using their own Accounts Payable (AP) systems. Still others want to pay with virtual cards sent via email.
Managing this diversity manually can be challenging. This is where AR automation solutions must shift from being a single tool to a comprehensive platform—one designed to handle a variety of:
- Payment modalities to meet more customer needs
- Client AP portals to accommodate enterprise B2B payments
- ERP systems to update financial data on a real-time basis
- Steps in the AR lifecycle to align all finance operations
An integrated approach, like the one offered by Billtrust, centralizes everything in one place. This way you get a total order-to-cash solution.
How Billtrust’s Integrated Platform Delivers a Better Experience
Billtrust offers a unified system to provide flexibility and agility for both the supplier and the buyer. Meet your customers on their own terms without creating more manual work for your team.
- Automate Complex Payments: The platform can streamline payments that happen inside and outside of a portal. Inside the buyer-facing payments portal self-service auto-pay tools automate payments and setup. Additionally, the Billtrust Digital Lockbox can automatically capture and process virtual card payments sent via email, converting time-consuming tasks into an efficient, automated workflow. The solution also supports multiple currencies and languages, offering automated compliance with regional invoicing and payment regulations. With real-time visibility into payment status and audit trails, you’ll have 24-hour access to invoice documents, payment histories, and a full audit trail.
- Finetune Payment Settings: With flexible payment methods, you can customize your payment acceptance settings for each customer group. Features like credit card surcharging and the option to accept short payments give you greater flexibility and control over payment processes. Plus, our Agentic AI capabilities show you how to make smart adjustments to your payment policies.
- Align Your Payments, Dispute, and Collections Activities: AR management is easier when all information is connected. Invoice disputes raised through Billtrust’s payment portal flow directly into the Collections solution platform, where they are automatically tracked and paused from dunning workflows and payment reminders. This ensures full visibility, reduces errors, and accelerates resolution times, helping AR teams protect customer relationships.
Client Success: The Impact of a Unified Approach
For businesses that adopt AR automation to its fullest, the results can be significant. The efficiency gains and improved customer experience have translated into measurable financial impact for Bill trust clients:
- Cintas pushes $60 million every month in credit card payments through the Billtrust platform, and none of that PCI compliance touches their systems.
- Action Carting saved 70 hours per month in manual labor and saw a $2M increase in digital payments.
- Cooper Electric achieved a 671% increase in digital payments in just one year.
On average our clients recognize a:
- 50% increase in electronic invoice presentment
- 80% increase in AR productivity
- 30% reduction in payment processing costs
Continue the Conversation
Ultimately, embracing a modern finance strategy is about more than just AI tools and technology; it’s about making it easier for customers to do business with you and empowering your team to be more strategic.
To learn more about how an integrated billing and payments platform can be tailored to your business needs, feel free to get in touch. A Billtrust expert is available to walk you through the possibilities.
