What is the best time to send collection letters?

Early in the week (Monday-Wednesday) typically yields better response rates. Avoid Fridays and pre-holiday periods when messages might be overlooked. Maintain a consistent schedule that your team can follow reliably.

How many collection letters should I send before escalating?

A sequence of 3-4 letters, spaced approximately 14 days apart, usually provides sufficient opportunity for response. Adjust based on invoice value and customer relationship—high-value invoices may warrant faster escalation.

Can I charge late fees in my collection letters?

Yes, if your original contract clearly stated these fees. Reference the specific contractual terms and clearly outline the calculation method. Be aware that some jurisdictions limit late fee amounts—consult legal counsel for compliance.