Fix failed invoice deliveries. Get paid faster.
Undelivered invoices don’t get paid. Release cash trapped behind every failed email delivery.
See delivery improve
Find failed emails before they cost you. The Email Exception Assistant is how you find undelivered invoices and bounces. Alternative email addresses are surfaced in seconds, so you can get paid faster.
Explore Billtrust Email Exception Assistant
No more guesswork
Failed invoice deliveries are caught and diagnosed automatically, so you’re not guessing why an email bounced.
Prioritize what matters
Undelivered invoices are ranked by open balance, so your team works the largest invoices before they go delinquent.
Prevent future failures
Once a delivery problem is fixed, the alternate email address is saved and applied next time. No more recurring errors.
Give your team time back
Stop digging through bounce logs and researching alternate email addresses. Receive recommendations in seconds.
Caught, diagnosed, resolved.
Reasons and recommendations
Each undelivered invoice includes the reason it failed and a recommended alternate contact. Suggestions are based on prior successful deliveries.
Act with confidence
Each recommendation is accompanied by a confidence score and plain-language rationale, giving you the ability to make an informed decision.
You stay in control
Approve of a one-time solution and hit resend or set a rule to reroute all future failures. Automation runs only when you configure it.
A full record of every AI action
Managers can see how invoicing problems are handled across the team. Every failure, action, and automated resend is recorded and traceable.
The intelligence behind every recommendation
Every recommendation is powered by Insights360, Billtrust’s intelligence layer. It synthesizes current and historical data to perform an analysis that identifies the best solution. Recommendations are accompanied by a confidence score indicating how strongly the available data supports that solution.
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Frequently asked questions
What is the Email Exception Assistant?
Email Exception Assistant is an AI feature in Billtrust Invoicing that spots invoice emails that didn’t reach the customer, diagnoses why, and helps your team resend them fast, so a delivery problem doesn’t become a late payment.
How accurate are the alternate contact recommendations?
Each recommendation includes an alternate contact, a confidence score based on the success of prior deliveries, and a plain-language reason why this alternate was selected. With clear evidence and a system that is transparent about its reasoning, your finance team can fully evaluate the suggestion before acting.
Does the Email Exception Assistant require additional setup?
There is no setup required. The feature is enabled for all Invoicing customers. Your team can start using the exceptions queue without configuring additional tools. Automation rules are optional and can be added over time.
Can the Email Exception Assistant send emails without my team’s approval?
No. AI makes a recommendation and your accounts receivable team approves it. Automation rules are configured explicitly by your team and logged with the user who set them. Every automated resend is tracked and appears in the Resolution Log.
Is there an extra cost for the Email Exception Assistant?
No. It is included for all Billtrust Invoicing customers at no additional cost.
How does it decide which failed emails to work first?
Undelivered invoices are ranked by total open balance, highest first, so your team works the accounts with the most cash at stake.
Can we see what automation is running across the team?
Yes. Managers can see every active resend rule, the destination, who set it, and how often it has run, so your team maintains full oversight.