Phone calls continue to be the most effective approach for recovering outstanding debt, so what if you could double your collection team’s calling capacity? Billtrust is delighted to announce Agentic VoIP, a new capability that has the power to do just that.
Agentic VoIP enables collectors to make internet-based calls directly within the Billtrust Collections platform. The embedded Voice over Internet Protocol (VoIP) dialer also includes transparent, AI-powered features that show collectors’ work. Calls are converted into auditable, structured data with real-time transcription, AI-generated summaries, and automated follow-up tasks. With this level of efficiency, collectors can make twice as many calls, because there’s no need to leave the automated collections software. They have what they need before, during, and after the call.
Why It’s Different
Unlike standalone VoIP dialers or fully autonomous calling bots, Agentic VoIP doesn’t replace collectors. It keeps collectors in full control while amplifying their expertise — providing actionable insights, convenient calling features, and governed automation.
Chief Product Officer at Billtrust, Lee An Schommer, explains it this way: “While competitors are racing toward fully autonomous calling, Billtrust’s human-first approach ensures compliance, trust, and personalization which are critical factors for collections success.”
Agentic VoIP represents another step forward in Billtrust’s evolution from workflow automation to intelligent engagement. It adds to a growing list of collections AI innovations introduced in 2025, including Agentic Email and Agentic Procedures. Each capability infuses AI intelligence into the everyday work of collections professionals, managers, and CFOs.
Agentic VoIP Gives AR Teams More Confidence and Control
As a powerful add-on for the Billtrust Collections solution, Agentic VoIP offers the following features and benefits.
Give Collectors an AI Agent to Help them Handle Every Call
Thanks to agentic AI, conversations are transcribed live to reduce notetaking and manual errors. Automated post-call summaries include key commitments and action items logged into the Collections platform. During the call, collectors can view and act on source documents, editing purchase orders and invoices, for example.
Build Confidence with Content and Enhance Control with Visibility
With centralized data and pre-call insights, collectors gain confidence, always knowing who to contact and why. AI-driven call goals provide clear rationale and objectives for every conversation. One workspace offers transparency into goals, overdue documents, missed payment promises, and disputes before collectors make a call. No more toggling between systems or searching for scattered notes.
Get the Convenience of Built-In Tools
One-click calling features are located conveniently within the Collections platform and include basic call controls like mute, hold, and record.
Simplify Collections Management
Every call is logged, summarized, and tied to outcomes, feeding directly into the Collections Analytics dashboard for performance tracking. Managers gain real-time insight and governance-grade visibility into outreach effectiveness with full audit trails, summaries, and contextual information.
Reduce the Risk of Non-Compliance
Documented collections calls support financial audits while also helping to ensure regulatory compliance and the fair treatment of consumers.
Double Your Call Volume
Billtrust’s data analysis shows that collectors on average spend roughly 10 minutes on every call and can save up to 5 minutes per call, essentially doubling their daily call volume by reducing manual research and documentation processes. That means faster resolution of overdue accounts and more time for meaningful conversations that can build customer loyalty.
2x
Call Volumes
Billtrust estimates that each collector can handle twice as many calls per day with Agentic VoIP. When more calls happen faster, cash flows faster.
Collections Calls: The Most Effective Outreach Method
Collections teams rely heavily on voice calls as their most effective outreach method. According to a study conducted by Forrester Consulting, roughly 90% report phone calls as the top communication channel for collections, recovering 30% more overdue payments than mail.
While calls are a strong influencer – garnering more engagement and responsiveness from debtors – handling them can be painfully inefficient. Collectors spend much of their day on the phone, carefully preparing for each conversation, negotiating with debtors, and scheduling follow-up tasks. Time is lost to manual documentation and toggling between systems. In fact, 97% of finance leaders report their accounts receivable collections functions need to be updated due to manual processes and outdated tools.
“Collections calls are the most effective avenue for debt recovery, but the traditional approach is painfully inefficient, taking 10-20 minutes per call on average. This is why we’re so excited about Agentic VoIP.”
Dave Ruda, VP of Product, Billtrust
The Problem with Collections: Calls are Largely Invisible
Accounts receivable collections teams are under pressure to accelerate cash flow and reduce costs, all while preserving the human element. However, these critical interactions remain largely invisible to finance leaders. Most ERP systems and even standard AR automation software don’t offer dashboards, data analytics, and metrics to support performance improvement initiatives. This gap perpetuates inefficiencies and misses opportunities for insight.
Solution: An Auditable, Human-First Approach to Collections Outreach
What if every collections call was auditable, measurable, and actionable — without sacrificing that human touch that customers value? What if collectors could spend less time on call preparation and documentation and more time handling sensitive cases and building relationships that drive payment?
This ideal was the inspiration for Agentic VoIP. It’s why our latest enhancements focus not on replacing collectors with robocalls, but on amplifying the ability of human collectors through AI efficiencies they can see, adjust, and trust.
The other cornerstone of Agentic VoIP is data-driven intelligence tailormade for collections managers, finance VPs, and CFOs. With built-in transparency, performance tracking, and compliant recordkeeping, leaders at every level are empowered to enhance compliance while optimizing their approach to outreach. Some have never had real-time insights and auditable calls to elevate their collections efforts strategically. That’s the meaning difference Agentic VoIP delivers. Every call can now become an opportunity for improved recovery rates.
With the right analytics, every call can now become an opportunity for improved recovery rates, which leads to stronger cash flow.
Phone Calls Rule and Always Will
Even when the average cost-per-contact is more expensive for phone calls, direct customer outreach will never disappear from accounts receivable operations. After all, it’s the leading strategy for debt recovery today and will continue to outpace digital channels in the future. This means the efficiency of call handling is critical, but call automation isn’t about replacing people. It’s about empowering them to do more.
With Agentic VoIP, every call becomes a source of insight — every interaction a step toward faster cash flow. As AR teams adopt solutions like Agentic VoIP, they drive results not by alienating the human touch, but by letting AI perform the administrative work needed to facilitate the next call.
Ready to see how Agentic VoIP can transform your collections strategy?
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