Skip to content


Plumbing Distributors Inc. Converts 47% of Customers to Electronic Adoption in Less Than Three Months with Billtrust

Billtrust’s Invoice Central portal helps Plumbing Distributors Inc. realize cost savings, increase electronic adoption and improve customer satisfaction.

HAMILTON, NJ.—June 1, 2016—Billtrust,  the leader in Payment Cycle Management solutions, announces a 47% increase in electronic adoption with client Plumbing Distributors Inc. The outstanding implementation resulted in an overall increase in electronic presentment and payment, enhanced customer satisfaction, and overall cost savings.

Plumbing Distributors Inc. (PDI), a well-known distributor of Kohler, Sterling, Rheem and Capital Lighting, completed all invoice delivery in-house by printing invoices, stuffing envelopes, and sending invoices through the U.S. Postal Service on a regular basis. As customer demand for electronic invoicing grew and the company continued to expand across the Atlanta metropolitan area, PDI needed a way to consolidate and streamline all invoicing for Accounts Receivable and PDI customers.

When it came to choosing an all in one invoice-to-cash solution, PDI was interested in fusing all electronic invoicing and payment in a single sign-on portal to streamline the ease of use for customers. PDI chose to work with Billtrust because of the ability to improve their current in-house invoice delivery method and provide an online portal for customers to pay PDI as well as multiple vendors.

With the help of Billtrust’s eAdoption program, PDI successfully executed a plan to help customers transition to electronic invoicing “The flexible service suite that Billtrust provides helps us meet the needs of our customers,” said Megan Millard, Accounting Manager at PDI. “The team at Billtrust is dedicated to working with us to execute a plan to drive electronic adoption.”

Leveraging Billtrust’s Invoice Central, PDI increased electronic adoption 47% in three months. Today, PDI’s eAdoption stands at 54% and continues to climb while PDI realizes cost savings and increases in customer satisfaction.

“Our eAdoption team works with clients from the moment they express interest in moving to electronic invoicing,” says Colleen Ciak, Director of eAdoption at Billtrust. “We listen to our clients and form a call to action specifically designed for that company. Transitioning to eAdoption is exciting, and our team here at Billtrust helps clients enjoy the process while simultaneously realizing results.”

Read the full case study here. To learn more about how your business can reduce costs, increase electronic adoption, and enhance customer satisfaction, visit

About Billtrust: Billtrust is the premier provider of Payment Cycle Management solutions, helping businesses accelerate invoice-to-cash. By integrating the three key areas of the payment cycle: invoice presentment, invoice payment, and cash application, Billtrust is committed to delivering a flexible solution to improve buyer satisfaction and DSO.  Billtrust’s invoice-to-cash solution processes over $250 billion in receivables for leading companies.

Subscribe to our newsletter