5 More Untruths About Receivables Automation
A couple of weeks ago I set the record straight on 5 Blatant Untruths About Receivables Automation. I then proceeded to destroy those unfortunate — and mistaken — notions. This week, if you’re still not convinced, I’ve got five more.
#6: It’s not worth the time and effort to do this now
You know that it’s better to be proactive now than reactive later on, and if you’ve been considering automating, it’s probably because you’ve realized that your manual processes aren’t efficient, aren’t scalable, and are getting out of hand…fast. As your volumes increase, your costs will rise proportionately.
Upgrading a system always takes a little time but if your automation provider offers a cloud-based solution, costs could be a lot less than you think and Return on Investment (ROI) often happens almost immediately. There’s no software to install, no new hardware to purchase, and companies like Billtrust provide on-site training as part of their service.
#7: It wouldn’t work with our diverse ERP environment.
ERPs have a stranglehold on IT investments. They’re big, they’re expensive, and they’re downright resource-greedy.
Billtrust’s software is unique in that it’s ERP-agnostic and doesn’t require full integration. This means that no matter how complex your enterprise resource planning (ERP) system is or how many consolidations it’s gone through, Billtrust can handle it because it doesn’t require full integration — it uses a simple file share approach that can be implemented with minimal IT resources. What this means is, if your ERP can ingest a data file, then Billtrust can work for you. It provides almost immediate ROI because it’s a low impact, high yield solution.
And even if you’re in the middle of an ERP-overhaul, Billtrust can help.
#8: We’re already automated
All automation is not created equal.
Maybe you use a lockbox: your bank keys in the data from the images of the checks your customers send you and then it transmits a file to you in a format that your ERP can ingest. That’s called “autopost” which implies that the data is keyed in and then *poof* everything automatically matches up. But we know that’s the not exactly the case.
Maybe you think your 65 percent envelope matching (or “kill”) rate is great even though the other 35 percent is kicked back to you to resolve as exceptions, taking up countless hours of your employees’ time. That, my friends, is not automatic
What if I told you that you could obliterate lockbox fees and have all your cash app work done by 9 a.m. every morning? Read more about how Billtrust’s Dynamic Matching engine can reduce your exception handling by 70 percent.
It’s also worth a few moments of your time to read over Wesco’s case study and learn how that company not just increased its match rate, but also managed to slash its lockbox costs.
Reason #9: We’ll have to let people go
Thinking about letting people go is never fun and it’s certainly not legal if you’re unionized. If you’ve decided to jump into automating your cash application process, chances are you won’t need all those FTEs who’ve been doing all the manual work up to now. But that doesn’t necessarily mean they’ll be out of a job
Kurt Albright, Director of Credit and Collections at Uline, stated that when looking at the objective of paring down costs in his department, his company’s goals were less about headcount reduction and more about the ability to accommodate robust growth,. In Uline’s case, Kurt was able to remove some temporary employees from cash application and repurpose the remaining three FTEs.
Read more about how Uline streamlined its cash app processes and gained efficiency — all without reducing its headcount.
Reason #10: My employees don’t handle change well
Change can be challenging, in any of its forms. Even if you have dreams and goals of transforming your business and its various processes, they’re still only aspirations until you make them happen.
Client Services Director at Billtrust, offers some guidance on encouraging your employees to embrace change. The advice is five-fold:
1. Share your vision.
2. Engage key stakeholders.
3. Empower people.
4. Nip resistance in the bud.
5. Be prepared to change the change.
“Those who are successful, prepare for the project success by creating buy-in early which speeds adoption and creates evangelists in the organization,” Connie says. “Over time, this enforces the new process and keeps employees committed all the way to achieve a positive outcome.”
“To improve is to change; to be perfect is to change often.” — Winston Churchill