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How UniFirst transformed their customer billing experience

UniFirst, North America’s largest workwear and textile service company, has a mission to provide the best customer experience and quality of service. They do this by investing in their people and their development, while providing them with the right tools to be successful. 

So, when A/R legacy systems and processes that had served them in the past started to grow inefficient and prevented them from meeting the needs of their customers, they set out to review A/R policies, processes, internal structure, and even their technology stack to deliver on their promise.  

In this webinar, UniFirst’s Director of Finance, John Sennett, will share why and how they:

  • Transformed their A/R processes and policies to meet changing customer needs
  • Centralized and automated cash application
  • Measure success as they implement changes to reduce errors, open up more payment channels, standardize processes, and more

Date: Wednesday, June 3rd
Time: 2PM ET 


  • John Sennett, Director of Finance, UniFirst
  • Justin Main, VP of Integrated Payments, Billtrust

This webinar is part of a 10-part Billtrust Webinar series on Rewriting Your Workday.  

Webinar 1:  Economic Update from RSM: How COVID-19 is hurting certain industries yet accelerating digital transformation 

Date: Wednesday, April 8th
Time: 2PM ET

Webinar 2:  Reimagining A/R with a Remote Workforce 

Date: Wednesday, April 22nd 
Time: 2PM ET

Webinar 3:  How to Maintain Business Continuity and Cash Flow in an Ever-Changing Environment

Date: Wednesday, May 6th
Time: 2PM ET

Webinar 4:  The Future Of B2B Commerce: Why Digital Transformation Of Your Invoicing Processes Is Critical 

Date: Wednesday, May 20th
Time: 2PM ET

Webinar 5:  How UniFirst transformed their customer billing experience

Date: Wednesday, June 3rd
Time: 2PM ET 

Webinar 6:  State of Billtrust with CEO Flint Lane

Date: Wednesday, June 17th
Time: 2PM ET

Webinar 7:  A New Cash Application Experience 

Date: Wednesday, July 1st
Time: 2PM ET

Webinar 8:  Managing Multiple Accounts Payable Platforms 

Date: Wednesday, July 15th
Time: 2PM ET 

Webinar 9:  Rewrite Your Workday 

Date: Wednesday, July 29th
Time: 2PM ET 

Webinar 10:  TEI Results 

Date: Wednesday, August 12th 
Time: 2PM ET

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