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The Changing Role of the Credit and Collections Professional

The combination of workplace displacement and cash flow disruption brought on by the COVID-19 pandemic has brought major challenges to credit and collections teams across the country. Organizations of all sizes are faced with uncertainty and growing concern about their customers’ ability to pay their invoices, and critical metrics like cash flow have become less predictable. In response, credit and collections departments are facing shifting priorities and grappling with what their world will look like in 2020 and beyond. 

In this webinar, hear from Billtrust’s own VP of Product Strategy Art Hernandez, Billtrust Solutions Consultant and former practitioner Shane Norman, along with Blair Curole, Collections Manager from Louisiana CAT as they discuss how the credit and collections role is shifting in response to the new economic environment and how technology can help strategically guide the activities of credit teams and collectors to help drive top line revenue, inform risk mitigation efforts and keep cash flowing.


  • Art Hernandez, VP of Product Strategy, Billtrust
  • Shane Norman, Solutions Consultant, Billtrust
  • Blair Curole, Collections Manager, Louisiana CAT

Watch the Webinar