Place information at collectors’ fingertips
Centralize communications and link them to the profiles of each account for full visibility into every customer’s current status.
Provide a better customer experience
Tailor your customer outreach based on customized templates and procedures that help you provide the right message, to the right contact, at the right time.
Work smarter with automation and AI
Automate the simple tasks and let collectors focus on customers who need high-touch outreach. Predict which customers are likely to pay, and when it will happen, based on insights from our AI engine.
Modernize your collections process and impact the bottom line.
Cash forecasting and AI
With our AI-analysis features, you can predict when a customer will pay an invoice based on past payment activity and predict cash flow. You can also generate a plan for problem invoices and get step-by-step advice for resolution.
Flexible payment options
Take credit card payments over the phone via digital payment capture, set up installment plans, or allow customers to pay directly from an email reminder with a secure payments page that captures full remittance information–all with support for different currencies.
Self-service reporting
Report across all countries, corporations and currencies with basic reports and dynamic reports where data refreshes daily. Anyone can easily create reports and visualize them in dashboards, with a library of report templates and the ability to share reports and manage access to them.
Dispute management
Track, manage, and resolve disputes faster. Customers can log disputes themselves or you can select one or more invoices to dispute. Disputes automatically pause payment
reminders until they are resolved. Automated follow-up lists in the daily workflow ensure that no disputes go unnoticed.
Prioritized worklists
Start each collector’s day with a prioritized worksheet that includes a list of actions tailored to their portfolio. Create templates that automatically guide collections activities to different sets of customers based on customer size, staffing, industry or location.
Personalized communication
Improve the customer experience with personalized formats, languages, and a recommended ideal time to communicate, then tailor your workflow based on predefined criteria. Send courtesy notifications before payment is due to get in front of any issues sooner.
“With Billtrust, we’ve automated 83% of customer communications, increased our account coverage by 3-fold and surpassed our highest amount collected per month by 15%.”
CEO, Large Bottleless Water Cooler Manufacturer
How Billtrust streamlines collections for enterprises
Case Study
Kinepolis
Growing international cinema chain drives down DSO and overdue invoices […]
13-DAY REDUCTION IN DSO
Achieved
33% REDUCTION IN OVERDUE INVOICES
Achieved
Case Study
Waterlogic
Water distributor streamlines order-to-cash by automating invoicing, payments, cash application and collections
<30-DAY IMPLEMENTATION
For Billtrust Collections
83% OF CUSTOMER COMMUNICATIONS
Automated
Get a closer look at collections
Uncomplicating the collections workflow
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Billtrust helps you solve collections prioritization challenges intelligently. Let’s chat about what smart collections software can do for your business.