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Collections

Transform your collections process and get paid faster with full transparency into your past due accounts’ activities and with AI insights that help you personalize your outreach approach.

Place information at collectors’ fingertips

Centralize communications and link them to the profiles of each account for full visibility into every customer’s current status.

Provide a better customer experience

Tailor your customer outreach based on customized templates and procedures that help you provide the right message, to the right contact, at the right time.

Work smarter with automation and AI

Automate the simple tasks and let collectors focus on customers who need high-touch outreach. Predict which customers are likely to pay, and when it will happen, based on insights from our AI engine.

Modernize your collections process and impact the bottom line.

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Cash forecasting and AI

With our AI-analysis features, you can predict when a customer will pay an invoice based on past payment activity and predict cash flow. You can also generate a plan for problem invoices and get step-by-step advice for resolution.

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Flexible payment options

Take credit card payments over the phone via digital payment capture, set up installment plans, or allow customers to pay directly from an email reminder with a secure payments page that captures full remittance information–all with support for different currencies.

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Self-service reporting

Report across all countries, corporations and currencies with basic reports and dynamic reports where data refreshes daily. Anyone can easily create reports and visualize them in dashboards, with a library of report templates and the ability to share reports and manage access to them.

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Dispute management

Track, manage, and resolve disputes faster. Customers can log disputes themselves or you can select one or more invoices to dispute. Disputes automatically pause payment
reminders until they are resolved. Automated follow-up lists in the daily workflow ensure that no disputes go unnoticed.

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Prioritized worklists

Start each collector’s day with a prioritized worksheet that includes a list of actions tailored to their portfolio. Create templates that automatically guide collections activities to different sets of customers based on customer size, staffing, industry or location.

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Personalized communication

Improve the customer experience with personalized formats, languages, and a recommended ideal time to communicate, then tailor your workflow based on predefined criteria. Send courtesy notifications before payment is due to get in front of any issues sooner.

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Billtrust customer Daylight Trans company logo
Billtrust partner Gregory Poole Cat company logo
Billtrust partner Huttig Building Products company logo
Billtrust partner Werner Electric company logo

“With Billtrust, we’ve automated 83% of customer communications, increased our account coverage by 3-fold and surpassed our highest amount collected per month by 15%.”

CEO, Large Bottleless Water Cooler Manufacturer

How Billtrust streamlines collections for enterprises

Case Study

Kinepolis

Growing international cinema chain drives down DSO and overdue invoices […]

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13-DAY REDUCTION IN DSO
Achieved

33% REDUCTION IN OVERDUE INVOICES
Achieved

Case Study

Waterlogic

Water distributor streamlines order-to-cash by automating invoicing, payments, cash application and collections

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<30-DAY IMPLEMENTATION
For Billtrust Collections

83% OF CUSTOMER COMMUNICATIONS
Automated

Get a closer look at collections

Blog Post

Blog Post

How better invoicing and cash application leads to faster collections

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Solution Guide

Solution guide

5 tips to collect outstanding receivables

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White Paper

White paper

Why a world-class organization requires a world-class collections process

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Learn more

Billtrust helps you solve collections prioritization challenges intelligently. Let’s chat about what smart collections software can do for your business.

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