We’re here to help.
Billtrust is committed to ensuring your business – and your customers – have a firm grasp of the robust features of our order-to-cash solutions. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Billtrust solutions.
Need to pay your bill?
Please reach out directly to your vendor regarding all invoice and bill payments.
Have other questions? Check out our FAQs for general inquiries and answers for all things product and customer support.
Interested in training for Billtrust products?
Sign up for a training webinar now.
Frequently asked questions
Check out the FAQs for general questions. Still can’t find what you’re looking for? Fill out the form to get in touch with a member of our product support team.
Our Customer Support group is happy to work with you directly to answer any production questions you may have. We’re available from 8 a.m. to 8 p.m. EST, and can be reached via:
I’m a Billtrust customer with questions regarding my current product(s), and/or service(s). Who should I contact?
- Phone: 1-855-950-2525
- You can also submit a formal request within our customer support portal.
What if I have an emergency outside of your standard operating and customer support hours?
Customer Support offers an after-hours emergency response channel, and can be reached at 1-855-950-2525 for customer concerns that need a response prior to the next business day.
I’m a Billtrust customer, but need further information about additional products and services I’d like to explore. Who should I contact?
Every Billtrust customer is assigned a sales account manager to work with regarding any of your product needs. Contact 1-888-580-2455 to access your customer rep.
Do you have any self-service knowledge resources I can access?
Our knowledge base can be accessed within each product web application, and offers a wide range of product information, tutorials and release notes –- which we update every day.
What if I’m not Billtrust customer, but access one of your invoicing and payment portals, and need help?
Please contact your supplier directly if you require assistance related to supplier web applications, bill contents or the status of your payments.
What if I am an eCommerce client and do not have access to the product portal to submit a support ticket?
Please reach out to your account admin to gain access, or you may also send an email support request to [email protected].
Speak directly with a Billtrust expert.
Open a ticket
Get answers quickly by opening a support case.